By utilizing YVSSE products and services, you as the customer agree to comply with our policies. YVSSE agrees to supply services which are paid for, subject to your compliance to our TOS and AUP. YVSSE reserves the right to refuse service to anyone at its sole discretion.
All account plans come with a predetermined amount of traffic allowance. You will be provided with login details to a control panel to track your traffic allowance usage. Should you exceed your traffic allowance, your service will be automatically suspended. You may purchase additional bandwidth at anytime by contacting sales.
To provide all customers with advance notice, all payment invoices are generated 10 days before payment is due, and notification sent to the e-mail address on file. Failure to pay by the due date will result in interruption of service, and eventually account termination. Late payments are subject to a 10% late fee. If you exceed three (3) days past your service invoice due date and fail to submit payment, the respective service will be terminated permanently.
If you need a payment extension, you must contact us and arrange for such. We do not want to disconnect any client for non-payment, as long as we are in communication with you, we will work with you. Ignoring all contact attempts, being dishonest, or missing mutually agreed upon deadlines will result in service interruption/termination.
YVSSE provides new accounts with a three (3) day money-back guarantee on shared and VPS services. Please note that our money-back guarantee does not apply to dedicated servers, nor does it apply to software and control panel licenses since these are procured through third-parties; software and control panel licenses are non-refundable.
Limitation of Liability
YVSSE is in no way responsible for data loss, time lost, income or any other resource due to faulty backups or non-existent backups. While our servers run enterprise hardware and we take every measure of redundancy possible, it is the clients responsibility to ensure offsite backups.
By activating your account with YVSSE, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail to taking any action to provide you with an opportunity to correct the problem.
Server Uptime Guarantee
YVSSE guarantees 99% service uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime. However we need clients to understand that YVSSE Hosting will always try its best to tell clients about due downtime but its not always possible.
Clients giveing Free Hosting Policy
Yes free website hosting is really nice, but we dont allow our clients to do this. The only two ways you can do this is: 1) Buying a VPS with us starting at £15/year to host a free Web control panel on to give out free hosting. Or 2) Be a non-proft orginisation (Proof will be needed - Compny number, charity number etc.
If any clients who dont have whats listed above we will send a email asking you to remove the option on your website for that. If you fail to do so we will then later place your account on hold, asking you one more time to do so. If you then fail to do that we will remove your account with no refund given.
Be one step ahead: Ask us if you can give it out; Open a ticket with company name, number and charity number; or not do it!
Acceptable Use Policy
Revision date: 01/01/2018
By utilizing YVSSE’ services, you agree to comply with our Acceptable Use Policy (“AUP”, or “policy”). This policy should be utilized as a basic guideline and is not considered exhaustive; we may periodically revise our AUP.
In general, any activity considered illegal in the United Kindom is prohibited.
Provided that you are in compliance with the rest of our AUP, you may utilize our services for the following, but not limited to:
- Adult content
The above lists a few examples of what we do allow. If you are unsure whether or not your intended utilization will be allowed, please contact us ahead of time for approval by either opening a support ticket, or emailing us at email@example.com.
SPAM IS STRICTLY PROHIBITED. By utilizing our services you agree to comply with all relevant US laws pertaining to bulk and commercial e-mail solicitation, including the CAN-SPAM Act of 2003. Furthermore, if our IP space becomes listed on blackhole lists (“blacklists”) during your time of possession, your services may be suspended and possibly terminated upon our review. At our discretion, you may be required to pay a “SPAM clean-up fee” of £5 per complaint.
Activities that adversely affect or disrupt our services, other users of our services, and our affiliates, are prohibited. We will be the sole and final arbiter as to what we deem prohibited; we may disallow our services to be utilized in a specific manner if we deem it necessary. The following is a non-exhaustive list and general guideline of prohibited uses:
- Sending Denial of Service (DoS) attacks
- IRC usage responsible for attacks against our services
- Port scanning
- TOR exit nodes
- CPU-intensive mining applications (on VPS and shared hosting)
- IP spoofing
- Nested Virtualization (i.e. QEMU inside a VPS)
- Nulled, cracked or illegal software or scripts.
- Torrent or Peer-to-Peer Downloading or Uploading
Failing to comply with our AUP may result in your service being suspended and/or your account being terminated without you receiving a refund. There will be warnings given and around 5 days in total for you to remove the script or action will be made.
We thank you for taking the time to review our Acceptable Use Policy. We encourage you to contact us at firstname.lastname@example.org. if you have any questions about our policy, or if you are uncertain whether your intended utilization of our services will be compliant.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
"Non Personal Information" is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.
"Personally Identifiable Information" is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Website. Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.
Information We Collection
Generally, you control the amount and type of information you provide to us when using our Website.
As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.
Computer Information Collected
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered Non Personal Information. We also collect the following
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
How We Use Your Information
We use the information we receive from you as follows:
Customizing Our Website
We may use the Personally Identifiable information you provide to us along with any computer information we receive to customize our Website.
Sharing Information with Affiliates and Other Third Parties
We do not sell, rent, or otherwise provide your Personally Identifiable Information to third parties for marketing purposes. We may provide your Personally Identifiable Information to affiliates that provide services to us with regards to our Website (i.e. payment processors, Website hosting companies, etc.); such affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information.
We retain the right to collect and use any Non Personal Information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service as well as for use or resale to others. At no time is your Personally Identifiable Information included in such data aggregations.
Legally Required Releases of Information
We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of Yvsse, our Users, employees, and affiliates.
We may use any reviews that you post on any website about us Yvsse on our website, or websites related to Yvsse with out asking you. However if you want a review removed you can contact our abuse team HERE.
We offer you the chance to "opt-out" of having your personally identifiable information used for particular functions, when we ask you for this details. When you register for the Site, if you do not want to receive any additional material or notifications from us, you can show your preference on our registration form.
Links to Other Websites
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We utilize practical protection measures to safeguard against the loss, abuse, and modification of the individual Data under our control. Personal Data is kept in a secured database and always sent out by means of an encrypted SSL method when supported by your web browser. No Web or e-mail transmission is ever totally protected or mistake cost-free. For example, email sent out to or from the Site may not be protected. You must take unique care in deciding what info you send to us by means of e-mail.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you have any questions about our Privacy Practices or this Policy, please contact us.